Wednesday, August 1, 2007

Google says its Analytics tool partially restored

Cause of data blackout remains unexplained

Google Inc. has started to update reporting in all Google Analytics accounts affected by the data blackout the company said began Saturday.

In a blog post yesterday, Jeff Gillis, a member of the Google Analytics team, said the company had started to update reporting in all Google Analytics accounts that had been affected by a "temporary reporting delay.".

"As of 5 p.m. PST this evening, some users will start to see part or all of the data from the period between Saturday and now appear in reports," Gillis said in the blog. "We expect updates for all accounts to continue through Monday night into tomorrow and will update this blog when reporting is fully restored."

But there was no indication about what caused the reporting delay. Google could not be reached for comment. However, one user on the Google's Analytics discussion forum said he had been without data since Thursday, not Saturday.

Last week, Google Analytics suffered what the company called a "brief processing delay." Another such delay hit the service during the July 14-15 weekend, affecting "a small percentage of users," Google said at the time.

The previous weekend, a server outage prevented "many" users from creating and logging into new accounts, according to Google. A significant data outage left many users fuming in late May as well.

Some users are blaming these performance problems on a major upgrade to the service performed in early May.

This morning, another discussion forum user described his problems with the service.

"When a Web page contains Google Analytics script, my Internet Explorer returns an error message at the bottom right message bar," the user said. "Also Analytics does not track my PC ... Hope someone can point me in the direction to fix this PC running XP. Even this page is showing at the bottom right message bar 'Done,' but with errors on page."

Source:www.computerworld.com

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